Good design means building with people and taking seriously the conditions they work in. I use structured feedback loops -- surveys, working groups, and lightweight pilots -- to understand where systems are breaking down and where extra work is burdening individuals.

Examples: In the American Dream Academy, I built dashboards to track persistence and drop-off across 155K learners. When learners told us they felt isolated, we paired that with the data and redesigned supports: virtual study halls, webinars, and chatbot help so success didn’t depend on learners navigating the experience alone. The goal was not just higher completion, but a system that carried more of the work.

I make complex ideas usable. Much of my work is about helping institutions make sense of change before rushing to act. I translate across legal, technical, and instructional domains so emerging issues become legible and responsibility doesn’t default to individuals.

Example: Across projects related to emerging technologies in K-12 education, I have helped synthesize legal, technical, and educational perspectives into shared frameworks, briefing materials, and investment scenarios. The focus was on clarity so schools and partners could respond thoughtfully rather than reactively.

Systems succeed when people trust them. I design workflows, governance, and data practices that reflect lived experience and shift power toward users.

Example: On WeTeachNYC, we built personalization features that relied only on data teachers explicitly chose to share. That decision shaped adoption and longevity. The platform grew to serve NYC educators across 1,600 schools, and hundreds of thousands of public users, with sustained use over time -- not because it was mandated, but because it was trusted.

In large systems, institutional knowledge often exists but remains inaccessible or unevenly applied. I design structures that surface knowledge and make it usable in daily practice, so access and expectations don’t depend on who happens to be in the room.

Example: In a national school mental health network, I co-designed group processes and consultancy sessions where districts shared live problems and iteratively updated shared playbooks. Knowledge moved out of binders and into practice, reducing the need for each district to reinvent solutions on its own.

I design platforms and programs that don’t just launch, they last. I design platforms and programs with a long view. That means flexible architecture, distributed governance, and clear ownership so systems survive policy shifts, leadership turnover, and changing priorities.

Examples: WeTeachNYC has outlasted four chancellors, multiple administrations, and shifting priorities while continuing to serve NYC educators a decade later. That durability wasn’t luck; it was designed in from the start through shared governance and intentional scaffolding.

I work in environments where change is constant and stakes are high. I help teams navigate that complexity by clarifying roles, aligning partners, and building capacity rather than dependence.

Examples: As founding product lead for WeTeachNYC, I helped transition NYC Public Schools from vendor reliance to in-house capacity. In national mental health work, I co-led cross-sector communities of practice that brought together state, philanthropic, and education leaders to coordinate action without while preserving local decision-making.